While SimplrFlex Experts field thousands of messages every day, it is important that they take the time to make each and every customer feel special.
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The best Experts make certain to respond to every message that the customer sends. If a customer sends follow-up questions, customers expect Experts to answer those as well in order to earn a five-star review.

In fact, our data shows that 97% of five-star reviews mention that the Expert solved all of their issues, but just 2% of one-star reviews came from customers who had all their questions answered.
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There are times when a customer responds simply with "thanks" or something else that doesn't appear to be meaningful, but it's still important to put a bow on the conversation by replying to these messages. For instance, you could respond with something like:

If you'd like to get really advanced, you can leave these messages open (for a short time) as a reminder to follow up with the customer. For example, if they were asking about their order or shipment status, you might wait 12-24 hours and reach back out with an update. This takes a little extra time and effort, but it will increase your odds of getting a five-star customer review.
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If you and a customer are battling over who will have the last word, you can comfortably stop replying if you get three consecutive responses that don't require any action.