Experts are paid on Mondays for all resolved tickets (48 hours with no reply from the customer) from the previous Saturday through Friday. Due to the fact that tickets require 48 hours to resolve, this essentially means that Experts are paid for tickets on Monday that they answered the previous Thursday through Wednesday.
Please note, all payment times and calculations are in central time.
To help better illustrate how this works, please check out the following reference calendar.
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In this calendar:
Dark Green indicates Payments. Experts will be paid by the end of day Monday (11:59 pm central.)
Light Green indicates the Pay Period for which Payments will be issued. As a reminder, a ticket must have been resolved for 48 hours to count in a Pay Period regardless of when it was answered.
Yellow indicates the Pay Period if you account for the 48 hours required for a ticket to hit resolved.
Light Red indicates when and what pending earnings will be available to you on your Dashboard.
Example Scenarios Based on Above Reference Calendar:
If you answered a ticket (sent the customer a message) on the 13th, and the customer never responds, the ticket would be resolved on the 15th, and therefore count for Pay Period #3.
If you answered a ticket (sent the customer a message) on the 25th, and the customer never responds, the ticket would be resolved on the 27th, and therefore count for Pay Period #4.
If you answered a ticket (sent the customer a message) on the 25th, and the customer responds on the 26th, so you respond again on the 27th, the ticket would be resolved on the 29th, and therefore count for Pay Period #5.
If you answered a ticket (sent the customer a message) on the 25th, and the customer responds on the 25th, so you respond again on the 25th, the ticket would be resolved on the 27th, and therefore count for Pay Period #4.
If you answered a ticket (sent the customer a message) on the 25th, and the customer responds on the 28th, the original ticket would have resolved on the 27th, and therefore count for Pay Period #4. If you respond back to the customer on the 28th, and the customer never responds, the ticket would be resolved a second time on the 30th, which would count for Pay Period #5.