SimplrFlex

Tone/Phrase Guide

Krystal Rowland

Sammi Frost

What's the best way to handle tickets and chats on the SimplrFlex platform?

Handling Tickets & Chats

How can I get help with a Ticket or Chat?

Help with a Ticket or Chat

When should I resolve a chat or email ticket?

Resolving Chats and Email Tickets

Is it possible to only receive chats or emails?

Take Only Chats or Emails

Escalating Tickets

How many tickets or chats will I receive?

Ticket Volume

Ticket/Chat Routing

How should I handle tickets in a foreign language?

Foreign Language Tickets

Personally Identifiable Information (PII)

General Information

How should I handle a customer who exhibits threatening behavior?

When Customers Become Threatening

How can I identify and respond to angry or frustrated customers?

Angry or Irritated Customers

Dealing With Customers

How should I format responses to customers?

Best Email Formatting Practices

How long do I have to accept/answer/resolve tickets?

Ticket Timetables

Answering Email Tickets

How long do I have to accept, answer, and resolve chats?

Chat Timetables

Answering Chats

Terms of Service

Privacy Policy

Earnings Disclosure

Affiliate Disclosure

Find answers and get help from Intercom Support and Community Experts

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.