Feel like your Accuracy Rate could use a boost? No worries, it's easy to improve!
First off, if you haven't already, please check out this article that goes into detail on how Accuracy Rate works.
How can I improve?
Experts can increase their Accuracy Rate by ensuring they are following a Business Partner's policies and procedures, while still using excellent grammar and tone, and providing great connection with the customer.
The most direct feedback on how to improve is provided directly to you in the "Stats" section of the Dashboard. There you can read feedback provided by Partner Protectors and Business Partners on how you could have better handled a specific ticket.
Generally speaking, we'd suggest reviewing the Expert Success Guide for additional tips on improving your Customer Reviews and Accuracy Rate. Even if you've read it before, we're always providing new and valuable information there.
How long will it take?
Typically Experts receive new feedback on a daily basis. So, if you're making immediate improvements, you should start to see your score improve in a few days.
I need more help!
Need more information on how you can improve your Accuracy Rate? Reach out to us, and we'd be glad to help.