Two-Factor Authentication (2FA)

What is 2FA and how will it impact me?

Sammi Frost avatar
Written by Sammi Frost
Updated over a week ago

What is 2FA?

Two-Factor Authentication is an additional layer of security intended to help prevent unauthorized access to your account on the SimplrFlex platform.

Traditionally, one-factor authentication is most commonly used. In this case, the one-factor required to login to your account is your password. This means that if your password was compromised, someone could login to your account very easily and perhaps even without you knowing.

To help combat against this type of security breach and protect both your data and ours, you will now need a second factor to access the platform. In our case, this will be a 6-digit code that is sent to the mobile number listed on your account each time you attempt to login.

This reduces the chance that someone could access your account.

Why is this important?

In addition to helping further secure the platform, many of our Business Partners require 2FA in order to do business with us.

How will this work?

After correctly entering your username and password, you'll be send a text message to the mobile number we have on file from you. This text message will contain a 6-digit code that you must correctly enter before accessing the platform.

As you can see in the screenshot above, the last 4 digits of the phone number we have on file for you will be displayed.

This is what the message will look like.

In this case, simply type 740727 into the 6 boxes in order to access the platform.

What if I cannot receive text messages?

A mobile number capable of receiving text messages has always been a requirement for using our platform. If you don't currently have a valid mobile number capable of receiving text messages, we'd suggest evaluating options such as Google Voice.

At this time, 2FA is required and cannot be disabled. There are currently no other methods available aside from SMS/text message.

What if I don't receive the 2FA code?

Typically, codes are delivered within just a few seconds, but this can occasionally take a few minutes.

If you haven't received your first code after a few minutes, you can hit the resend button to receive a new code. However, please avoid doing this too soon or too many times back to back. Otherwise, you could end up getting confused with which code is correct.

If you still haven't received a code after a few more minutes, please reach out to us at for support. Please ensure you reach out from the email address on your account, and please include the FULL phone number listed on your account.

What if I receive an error message?

If you receive an error message (including one similar to what's seen below), this likely indicates that the number on your account is invalid. Please reach out to us at for support. Please ensure you reach out from the email address on your account.

Can I update the number on my account?

Yes, you can update the mobile number we have for your account from the Preferences page of your Dashboard. Please contact us if you have any trouble.

Are international numbers supported?

Because we understand that Experts stationed abroad may be using an international number, numbers capable of receiving SMS messages in any country are supported.

Can I opt out?

Legally, you can opt out of receiving any text messages that you do not wish to receive. However, opting-out of our 2FA text messages will make it impossible for you to login to our platform.

What if I've opted out of other text messages from the platform?

The opt-out list for 2FA is separate from incentive messages and chat notifications. Feel free to opt out of each of those as you see fit, and you will still receive 2FA messages.

When will 2FA be enabled?

2FA has been enabled for our internal team for a while now. We'll be enabling 2FA for Experts in waves over the coming week or two beginning the first week of October.

Experts will not be notified of the specific date upon which 2FA will be enabled for their account. Instead, they should be prepared to have it enabled as early as 10/4/22. However, do not be alarmed if you don't receive the prompt immediately as it may take some time before we enable it for your account.

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