SimplrFlex

Tone/Phrase Guide

What's the best way to handle tickets and chats on the SimplrFlex platform?

How can I get help with a Ticket or Chat?

When should I resolve a chat or email ticket?

Is it possible to only receive chats or emails?

How many tickets or chats will I receive?

How should I handle tickets in a foreign language?

How should I handle a customer who exhibits threatening behavior?

How can I identify and respond to angry or frustrated customers?

How should I format responses to customers?

How long do I have to accept/answer/resolve tickets?

How long do I have to accept, answer, and resolve chats?

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

{assigneeName} needs more information from you