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Handling Tickets & Chats

Handling Tickets & Chats

What's the best way to handle tickets and chats on the SimplrFlex platform?

14 articles
Krystal Rowland avatarAdam Grace avatarBradley Warren avatar+1
Written by Krystal Rowland, Adam Grace, Bradley Warren and 1 other

Tone/Phrase Guide

How to assist rude customers
Krystal Rowland avatar
Written by Krystal Rowland. Updated over a week ago

General Information

8 articles
Adam Grace avatarBradley Warren avatar
Written by Adam Grace and Bradley Warren

Dealing With Customers

2 articles
Bradley Warren avatarCory avatar
Written by Bradley Warren and Cory

Answering Email Tickets

2 articles
Cory avatarAdam Grace avatar
Written by Cory and Adam Grace

Answering Chats

1 article
Adam Grace avatar
Written by Adam Grace