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Handling Tickets & Chats
Handling Tickets & Chats

What's the best way to handle tickets and chats on the SimplrFlex platform?

Krystal Rowland avatarBradley Warren avatarAdam Grace avatar
By Krystal and 3 others4 authors14 articles
Tone/Phrase Guide

General Information


Help with a Ticket or Chat
Resolving Chats and Email Tickets
Take Only Chats or Emails
Escalating Tickets
Ticket Volume
Ticket/Chat Routing
Foreign Language Tickets
Personally Identifiable Information (PII)

Dealing With Customers


When Customers Become Threatening
Angry or Irritated Customers

Answering Email Tickets


Best Email Formatting Practices
Ticket Timetables

Answering Chats


Chat Timetables
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