Take Only Chats or Emails

Is it possible to only receive chats or emails?

Sammi Frost avatar
Written by Sammi Frost
Updated over a week ago

We currently do not allow Experts to receive only Chats or Emails. This is to maintain equality and fairness of the platform.
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That said, new Experts won't immediately receive Chats. Instead, we give them time to get used to the platform. After a few weeks of answering email tickets, Experts will start receiving Chats.
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Experts can also provide their knowledge/skill level in answering various tickets in the Knowledge & Skills section of their Dashboard. This will allow us to prioritize routing certain ticket types to certain Experts.

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