Expert Performance & Dashboard

How can I make sure I'm providing great customer service to my customers?

9 articles in this collection
Written by Cory and Adam Grace

Expert Requirements to Remain Active

What standards must an Expert maintain to remain active on the SimplrFlex platform?

Written by Adam Grace
Updated over a week ago

Customer Reviews

Customer Reviews Overview

How do Customer Reviews work?

Written by Cory
Updated over a week ago

Controllable Reviews

How does SimplrFlex ensure customer reviews reflect the service I provide and not things outside of my control, such as shipping delays?

Written by Adam Grace
Updated over a week ago

Accuracy Rate

Accuracy Rate Overview

What is Accuracy Rate and how does it work?

Written by Adam Grace
Updated over a week ago

Improve Accuracy Rate

How can I improve my Accuracy Rate?

Written by Adam Grace
Updated over a week ago

Partner Protectors

Who are Partner Protectors, and how can I become one?

Written by Adam Grace
Updated over a week ago

Other Performance Questions

Expert Dashboard

Where can I review/monitor my performance?

Written by Adam Grace
Updated over a week ago

Take Rate/Rejection Rate

Will rejecting tickets impact my eligibility to be an Expert?

Written by Adam Grace
Updated over a week ago

Knowledge & Skills

I'm not good at _____ tickets. How can I improve or let you know?

Written by Adam Grace
Updated over a week ago