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Expert Performance & Dashboard

Expert Performance & Dashboard

How can I make sure I'm providing great customer service to my customers?

Cory avatar Adam Grace avatar
9 articles in this collection
Written by Cory and Adam Grace

Expert Requirements to Remain Active

What standards must an Expert maintain to remain active on the SimplrFlex platform?
Adam Grace avatar
Written by Adam Grace
Updated over a week ago
Customer Reviews

Customer Reviews Overview

How do Customer Reviews work?
Cory avatar
Written by Cory
Updated over a week ago

Controllable Reviews

How does SimplrFlex ensure customer reviews reflect the service I provide and not things outside of my control, such as shipping delays?
Adam Grace avatar
Written by Adam Grace
Updated over a week ago
Accuracy Rate

Accuracy Rate Overview

What is Accuracy Rate and how does it work?
Adam Grace avatar
Written by Adam Grace
Updated over a week ago

Improve Accuracy Rate

How can I improve my Accuracy Rate?
Adam Grace avatar
Written by Adam Grace
Updated over a week ago

Partner Protectors

Who are Partner Protectors, and how can I become one?
Adam Grace avatar
Written by Adam Grace
Updated over a week ago
Other Performance Questions

Expert Dashboard

Where can I review/monitor my performance?
Adam Grace avatar
Written by Adam Grace
Updated over a week ago

Take Rate/Rejection Rate

Will rejecting tickets impact my eligibility to be an Expert?
Adam Grace avatar
Written by Adam Grace
Updated over a week ago

Knowledge & Skills

I'm not good at _____ tickets. How can I improve or let you know?
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Written by Adam Grace
Updated over a week ago
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