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Expert Performance & Dashboard
Expert Performance & Dashboard
How can I make sure I'm providing great customer service to my customers?
9 articles in this collection
Written by
Cory
and
Adam Grace
Expert Requirements to Remain Active
What standards must an Expert maintain to remain active on the SimplrFlex platform?
Written by
Adam Grace
Updated over a week ago
Customer Reviews
Customer Reviews Overview
How do Customer Reviews work?
Written by
Cory
Updated over a week ago
Controllable Reviews
How does SimplrFlex ensure customer reviews reflect the service I provide and not things outside of my control, such as shipping delays?
Written by
Adam Grace
Updated over a week ago
Accuracy Rate
Accuracy Rate Overview
What is Accuracy Rate and how does it work?
Written by
Adam Grace
Updated over a week ago
Improve Accuracy Rate
How can I improve my Accuracy Rate?
Written by
Adam Grace
Updated over a week ago
Partner Protectors
Who are Partner Protectors, and how can I become one?
Written by
Adam Grace
Updated over a week ago
Other Performance Questions
Expert Dashboard
Where can I review/monitor my performance?
Written by
Adam Grace
Updated over a week ago
Take Rate/Rejection Rate
Will rejecting tickets impact my eligibility to be an Expert?
Written by
Adam Grace
Updated over a week ago
Knowledge & Skills
I'm not good at _____ tickets. How can I improve or let you know?
Written by
Adam Grace
Updated over a week ago