Ticket Volume

How many tickets or chats will I receive?

Sammi Frost avatar
Written by Sammi Frost
Updated over a week ago

Chat and ticket volume can vary based on the time of day, day of the week, week of the year, number of business partners being supported, the sales and marketing plans of each business, and so many other factors.ย 

In addition to this, ticket volume will fluctuate for each Expert based on the time(s) they are online and the number of other Experts online. Each Expert's ticket volume may also be impacted by their performance on the platform.
As you can see, this question is extremely difficult to answer because there are a variety of factors that can affect an individual Expert's volume.
The SimplrFlex platform handles thousands of tickets each week, so with your commitment to the platform and to providing world-class customer service, there's significant ticket volume to keep you as busy as you'd like to be.
If you have concerns or questions about the volume of tickets that you're receiving, please reach out. We're glad to review your stats and provide feedback on how you can increase the number of tickets that you receive.

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