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If you are a new Expert, welcome! Below is a collection of suggested actions to take over the first few days/weeks as a new Expert. These actions are designed to help make sure you get the most out of the resources we provide and to help you maximize your earnings.
What/Where? | When/How Long? | Why? |
Day 1
5 - 10 Minutes | We want to ensure you have a solid understanding of the requirements to remain an Expert. | |
Day 1
5 - 10 Minutes | Our platform is only compatible with the latest version of Google Chrome | |
Day 1
5 Minutes | Grammarly will help catch common typos and grammatical errors in the responses that you send to customers. | |
Day 1
5 Minutes | This ensures we get your payment sent to the correct place. And, we want to make sure we have your mailing address for any gifts we might send your way. | |
Add a Profile Picture to Your Dashboard | Day 1
5 Minutes | While it's not required, our entire team shares our picture with you so that we can better connect with you. We'd love it if you do the same! Your pictures will never be shared with customers. |
Complete the SimplrFlex Basics Course | Day 1
15 - 20 Minutes | The platform may have changed since you last used it; this course is a great refresher on how the platform works. |
Week 1
5 Minutes | This guide discusses when a ticket is considered payable, when you'll be paid, and more. | |
Learn More About Incentives | Week 1
5 Minutes | Incentives are additional payments for the tickets you resolve. Learn more about when we offer them, and how they work. |
Introduce Yourself in the Expert Community | Week 1
5 Minutes | Our thriving community of Experts is here to help you settle in. Have questions? Just want to talk? Check out the Expert Community. |
Complete the Expert Success Guide | Week 1
1 - 2 Hours | This course provides Experts tips/tricks on using the platform and providing world-class customer service to maximize their earnings. |
Provide Knowledge & Skills Self-Ratings | Week 2
30-45 Minutes | These ratings help us understand what types of tickets you might enjoy so that we can route you more of them. |
Review & Bookmark Other Help Center Articles | Ongoing
| Our Help Center contains answers to many questions, as well as lots of tips/tricks on maximizing your earnings. |